Client Feedback
Quality Assurance – Monitoring and Feedback
Excellence Care Services aims to be the provider of choice within its area and believes that it will accomplish this aim by ensuring that it meets the expectation of Clients, staff, and all other associated Stakeholders.
Excellence Care Services will monitor satisfaction review, evaluate, and implement improvements, where necessary, on a continuous basis.
Monitoring Quality Assurance Procedure
The Excellence Care Services has put in place systems for ongoing review of the quality of services supplied by Group companies.
Client feedback is obtained through:
- Regular telephone monitoring of Client satisfaction which is recorded on Excellence Care Services IT Booking System
- Feedback forms, where Clients are given the opportunity to indicate their level of satisfaction performance, through a range of performance satisfaction tick boxes.
- Six-monthly formal appraisal, documented feedback in respect of the clinical performance of Care, Nursing and Medical Services agency workers.
- Annual national Client satisfaction Survey.
Excellence Care Services will ensure that all staff are involved in the process of evaluation and planning for improvements based upon the feedback from questionnaires.
